Responsible Gaming
at 1xbwt
Betting should be entertaining — never a source of stress or hardship. 1xbwt is committed to providing every player in Bangladesh with the tools, guidance, and support needed to keep gaming safe, controlled, and within personal limits. This page explains our responsible gaming framework in full.
Play Within Your Means
Set a budget before you start and treat any losses as the cost of entertainment — never chase losses with money you cannot afford to spend. 1xbwt makes it straightforward to set hard deposit limits directly from your account dashboard.
Manage Your Time
Prolonged play sessions can distort your sense of time and lead to impulsive decisions. Use our built-in session time reminders and time-out features to stay aware of how long you have been playing and step away when needed.
Deposit Limit Controls
Daily, weekly, and monthly deposit limits are available to all 1xbwt account holders. Once a limit is set, it takes effect immediately for reductions and after a 24-hour cooling period for increases — protecting you from impulsive changes.
Self-Exclusion Options
If you feel that gambling is no longer under your control, 1xbwt offers both temporary and permanent self-exclusion. During an exclusion period your account is locked, all marketing communications are suspended, and re-entry requires a formal cooling-off review.
Reality Checks
Opt in to on-screen reality check notifications that appear at regular intervals — every 30, 60, or 90 minutes — showing you how long you have been logged in, your net position for the session, and a prompt to continue or take a break.
24/7 Welfare Support
Our English-speaking support team is trained to handle responsible gaming conversations with sensitivity and discretion. Live chat is available at any hour, 365 days a year. No question is too small — we are here to help, not to judge.
1 Our Commitment to Responsible Gaming
At 1xbwt, responsible gaming is not a footnote in our terms document — it is a core operating principle. We believe that the vast majority of our players in Bangladesh enjoy betting on cricket, BPL matches, slots, and live casino games as a legitimate form of adult entertainment. Our role is to make sure that entertainment remains exactly that: enjoyable, affordable, and entirely voluntary.
We recognise that a small percentage of people who gamble may develop patterns of behaviour that become harmful to themselves and to those around them. Problem gambling can affect anyone, regardless of income, background, or experience. 1xbwt is determined to identify at-risk behaviour early, intervene appropriately, and provide every player with the practical means to stay in control.
This Responsible Gaming Policy sets out the specific tools we provide, the monitoring practices we employ, the support resources available to players, and the standards we expect all 1xbwt staff to uphold. It should be read alongside our Terms and Conditions and Privacy Policy, both of which contain related provisions.
2 Age Restriction & Minor Protection
1xbwt operates strictly as an 18+ platform. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or play any game on the platform. This policy is non-negotiable and is enforced through both technical controls and manual identity verification procedures.
- Age verification at registration: Every new account holder is required to confirm that they are 18 years of age or older during the registration process. Account access to real-money features is restricted until age has been verified against a valid identity document (National Identity Card, passport, or driving licence).
- KYC document checks: Our compliance team reviews identity documents for all accounts that request their first withdrawal or that trigger a risk-based review. Accounts where the submitted document reveals an age below 18 are permanently closed and any deposited funds are returned to the source payment method.
- Parental controls: If you share a device with a family member under 18, we strongly recommend activating parental control software on that device to prevent unauthorised access to gambling platforms. Free tools are available for all major operating systems and mobile platforms.
- Reporting underage access: If you suspect that a person under 18 is using a 1xbwt account — including your own account without your knowledge — contact our support team immediately via live chat. We will investigate and act without delay.
3 Recognising Problem Gambling
Problem gambling — sometimes called gambling disorder — is characterised by a persistent difficulty in controlling betting behaviour despite negative consequences. It exists on a spectrum: some players experience mild difficulties, while others develop a serious condition that affects their finances, relationships, and mental health. Recognising the warning signs early is the most effective way to prevent escalation.
The following signs may indicate that gambling has moved beyond a recreational activity into territory that warrants attention. These apply both to your own behaviour and to behaviour you might observe in a friend or family member.
4 Self-Assessment Checklist
The following checklist is designed to help you reflect honestly on your own relationship with gambling. Read each statement and consider whether it applies to you. There are no right or wrong answers, and the results are entirely for your own personal reflection — 1xbwt does not record your responses to this checklist.
Ask Yourself — Have You, in the Past 12 Months:
If you answered "yes" to two or more of the questions above, we encourage you to take a closer look at your gambling habits. Activating one of the responsible gaming tools described in the next section is a positive, practical first step. If you answered "yes" to four or more, please consider reaching out to our support team or one of the specialist organisations listed under Support Resources below.
5 Responsible Gaming Player Tools
1xbwt provides a suite of practical account management tools designed to help you maintain control over your gambling activity. All tools are accessible from the Responsible Gaming section of your account dashboard and take effect as described below. These tools are free to use and do not require you to close your account.
Daily, Weekly & Monthly Caps
Set a maximum deposit amount per day, week, or calendar month. Reductions apply instantly. Increases require a 24-hour waiting period to prevent impulsive decisions.
Net Loss Caps
Cap your net losses over a chosen period. Once your loss limit is reached for the period, further bets are declined until the period resets. This protects you from significant single-session losses.
Maximum Session Duration
Define the maximum amount of time you wish to spend on the platform in a single session. When the limit is reached, you are automatically logged out and cannot log back in for a configurable cool-down period.
On-Screen Time & Balance Alerts
Receive regular on-screen notifications showing your current session duration and net position. Choose intervals of 30, 60, or 90 minutes. Each alert prompts you to continue or exit the session.
Short-Term Account Pause
Take a break of 24 hours, 48 hours, 1 week, or 4 weeks. During a time-out your account is locked and all promotional communications are suspended. The pause cannot be shortened once activated.
Betting & Transaction Records
Review a full history of your deposits, withdrawals, bets placed, and game outcomes at any time. Transparent access to your own activity history helps you spot patterns and make informed decisions.
Disable Promotional Messaging
Turn off all bonus offers, promotional emails, and SMS notifications instantly through your account settings. Opting out of marketing does not affect your ability to use any feature of the platform.
Permanent Account Closure
Request the permanent closure of your 1xbwt account at any time. Your remaining balance will be returned to your registered bKash or Nagad number. This option is irreversible and closes access permanently.
6 Self-Exclusion Programme
Self-exclusion is the most powerful intervention available to a player who feels that they have lost control of their gambling. When you self-exclude from 1xbwt, your account is locked, all active bonuses are forfeited, and all marketing communications are permanently suspended for the duration of your exclusion. We take self-exclusion requests seriously and process them promptly — typically within one hour of a request being submitted.
Available Self-Exclusion Periods
- During a self-exclusion period: Your account is fully locked. You cannot log in, place bets, deposit funds, or access any game or betting market. Your account balance at the time of exclusion will be returned to your registered payment method (bKash, Nagad, or Rocket) within 5 business days.
- Marketing suspension: All promotional emails, SMS offers, and on-platform bonus notifications are disabled for the duration of your exclusion and cannot be re-enabled without your explicit consent after exclusion ends.
- Re-opening after a temporary exclusion: At the end of a temporary exclusion period, your account is not automatically unlocked. You must contact our support team and pass a short responsible gaming review before access is restored. There is a mandatory 7-day reflection period before reinstatement.
- Permanent exclusion: A permanent self-exclusion is irreversible. Once your account is permanently closed on responsible gaming grounds, 1xbwt will not accept a new registration from you regardless of the name, email address, or mobile number used. If you attempt to register a new account during an active exclusion period, that account will be closed immediately.
- How to request self-exclusion: Visit the Responsible Gaming section of your account dashboard, select "Self-Exclusion", choose your exclusion period, and confirm your decision. Alternatively, contact our 24/7 live chat support team and a team member will process the exclusion for you immediately.
7 External Support Resources
1xbwt's internal tools and support team are your first line of assistance, but we also encourage players to reach out to specialist organisations if they need professional guidance on problem gambling. The following resources are available to players in Bangladesh and internationally.
Kaan Pete Roi (Bangladesh)
Kaan Pete Roi is Bangladesh's leading emotional support and mental health helpline. Their trained counsellors provide free, confidential support in Bengali and English for individuals experiencing distress, including gambling-related stress and financial anxiety.
Free Service ConfidentialGamblers Anonymous (International)
Gamblers Anonymous is a worldwide fellowship of people who share their experience, strength, and hope with each other to solve their common problem and help others recover. Online meetings are accessible from Bangladesh at any time.
Free Service Online MeetingsGamCare (International)
GamCare offers free information, support, and counselling for anyone affected by problem gambling. Their online chat and forum services are available internationally, and their resources are available in English around the clock.
Free Service 24/7 ChatBeGambleAware (International)
BeGambleAware provides confidential information, advice, and support for anyone concerned about their own gambling or the gambling of someone they care about. Their self-assessment tools are available online in English at no cost.
Free Service Self-Assessment Tools8 Contact Our Support Team
If you have any questions about responsible gaming at 1xbwt, wish to activate a limit or exclusion, or simply want to talk through a concern with someone, our support team is available at all times. All responsible gaming conversations are handled by trained staff members and are treated with complete confidentiality.
1xbwt Player Welfare Team
Our English-speaking support team is available 24 hours a day, 7 days a week, 365 days a year. The fastest way to reach us is through the live chat feature on the platform. For non-urgent enquiries, you may also write to us by email.
Email (plain text — not a clickable link):
[email protected]Response time: within 2 hours · Language: English · Available: 24/7 · All conversations confidential
Ready to Play Responsibly?
Now that you are familiar with our responsible gaming tools, feel free to explore 1xbwt's games and cricket betting markets — knowing you are fully equipped to stay in control. If you have questions, our FAQ page covers common topics in detail.