1xbwt Frequently
Asked Questions

1xbwt requires a valid government-issued identity document to complete KYC verification. Accepted documents include your National Identity Card (NID), passport, or driving licence. Upload a clear photo of the document and a selfie holding it. Verification is typically completed within 24 hours of submission.

Yes — 1xbwt is strictly an 18+ platform. No person under the age of 18 is permitted to register, deposit, or place bets. Age is confirmed at registration and again during KYC document review. Any account found to belong to a person under 18 is permanently closed and any deposited funds are returned. 18+ Only

On the 1xbwt Login page, click the "Forgot Password" link below the password field. Enter the email address or mobile number registered to your account and you will receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact live chat support.

No — 1xbwt allows exactly one account per person. Operating multiple accounts is a violation of our Terms and Conditions and will result in all duplicate accounts being closed and any associated balances forfeited. If you have accidentally created a duplicate account, contact our support team immediately to merge or close the extra account without penalty.

To permanently close your 1xbwt account, contact our 24/7 live chat support team or write to [email protected] (plain text — not a clickable link) and request account closure. Any remaining balance will be returned to your registered bKash or Nagad number. If you are closing your account for responsible gaming reasons, please also consider our self-exclusion options, which provide added protection against re-registration.

To deposit via bKash on 1xbwt, log in to your account, go to the Deposit section, select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the bKash payment from your mobile number. Deposits via bKash are credited to your 1xbwt account within minutes.

Yes — 1xbwt accepts deposits via Nagad, Rocket, and Upay in addition to bKash. The process is the same for all mobile financial services: select your preferred provider in the Deposit section, enter the amount, and authorise the payment from your mobile wallet app. All mobile banking deposits are processed in BDT and credited within minutes.

The minimum deposit on 1xbwt is ৳200 BDT for all supported payment methods including bKash, Nagad, Rocket, and Upay. This low threshold is intentional — we want players across Dhaka, Chittagong, Sylhet, and every district in Bangladesh to be able to start playing without committing a large amount upfront.

Most withdrawals on 1xbwt to bKash and Nagad are processed within 1–4 hours of request approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, IBBL, or Sonali Bank may take 1–3 business days depending on the receiving bank's processing schedule. Withdrawal requests submitted before 10:00 PM BST (UTC+6) are prioritised for same-day processing.

The minimum withdrawal on 1xbwt is ৳500 BDT. There is no maximum withdrawal limit for verified accounts, though large withdrawals above ৳100,000 BDT may require additional identity verification as part of our standard compliance procedures. Unverified accounts are subject to lower withdrawal caps until KYC is completed.

1xbwt does not charge any platform-side fees on deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, etc.) or bank may apply their own standard transaction fees, which are outside 1xbwt's control. We recommend checking your provider's fee schedule before initiating a transaction.

If your 1xbwt withdrawal has been pending for more than 24 hours, first check that your account KYC verification is complete and that you have met any active wagering requirements on bonus funds. If everything is in order, contact our 24/7 live chat support team with your transaction reference number and a team member will investigate and resolve the issue.

To place a cricket bet on 1xbwt, navigate to the Cricket section from the main menu, browse the available matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures — select the market you want to bet on (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm the bet. Live in-play betting is available for most major fixtures.

1xbwt offers a wide range of cricket betting markets including match winner, series winner, toss winner, top batsman, top bowler, man of the match, total sixes, total fours, first wicket method, player performance specials, and live in-play markets for ball-by-ball betting. BPL fixtures and Bangladesh Tigers internationals receive the most comprehensive market coverage.

Yes — 1xbwt's full slots library is fully optimised for mobile browsers on both Android and iOS. No app download is required; simply visit 1xbwt in your mobile browser, log in, and browse the Slots section. All games use HTML5 technology and load quickly even on 4G and standard mobile data connections common across Bangladesh.

Yes — all games available on 1xbwt use certified Random Number Generator (RNG) technology supplied by established game studios including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, and Spribe. The RNG in each game is independently audited to ensure fair outcomes that cannot be influenced by the platform. RTP percentages for each slot are published in the game information panel.

RTP (Return to Player) is the percentage of total bets a slot game returns to players over a very large number of spins. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over time. 1xbwt hosts slots with RTPs typically ranging from 94% to 98%. Higher RTP games give a statistically better expected return, but individual session results are determined by the RNG and can vary significantly.

1xbwt offers a welcome bonus to new players on their first deposit. The bonus is automatically credited to your account when you make a qualifying first deposit above the minimum threshold. Specific bonus amounts and percentages are displayed on the promotions page at the time of your registration — terms and wagering requirements vary by offer, so review them carefully before claiming.

Wagering requirements specify how many times you must bet the bonus amount (or bonus plus deposit) before the resulting winnings can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing. 1xbwt's full wagering terms for each promotion are listed in the bonus terms section — always read them before opting in.

Yes — most 1xbwt bonuses carry an expiry date, typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirement is not completed within this window, the bonus and any winnings derived from it are removed from your account. The exact expiry period is stated in the terms of each individual promotion.

Yes — in addition to the welcome bonus, 1xbwt regularly runs reload bonuses for existing players, free spin promotions tied to new slot launches, and seasonal offers around events like the BPL season, Eid, and Pohela Boishakh. All active promotions are listed in the Promotions section of your account dashboard. Opt-in requirements and terms differ by promotion, so check each offer individually.

Whether bonus funds can be used on cricket betting or are restricted to slots depends on the specific promotion. Some 1xbwt offers are sports-specific, some are casino-specific, and some are unrestricted. The eligible game types and bet types that count towards wagering are always clearly stated in the bonus terms. Using bonus funds on ineligible game types typically does not count towards clearing the wagering requirement.

1xbwt uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your financial transactions via bKash, Nagad, and bank transfer are processed through secure payment gateways. We do not store full card or mobile banking credentials on our platform. Player funds are held in segregated accounts separate from operational funds.

1xbwt collects only the personal data necessary to operate your account, process payments, and comply with identity verification requirements. Your data is never sold to third parties. Access to your account data is restricted to authorised staff only. For full details on what data we collect, how we use it, and your rights, please read our Privacy Policy.

If you suspect unauthorised access to your 1xbwt account, contact our 24/7 live chat support team immediately and request a temporary account lock. Change your password as soon as possible and review your recent transaction history for any unauthorised activity. We recommend using a unique, strong password for your 1xbwt account and enabling any available two-factor authentication options.

If you feel that gambling is becoming a problem, 1xbwt offers self-exclusion periods of 1 month, 3 months, 6 months, 1 year, 5 years, or permanently. To activate self-exclusion, visit the Responsible Gaming section of your account dashboard or contact our live chat support team. During any exclusion period your account is fully locked and all promotional communications are suspended.

Yes — 1xbwt provides deposit limit tools that allow you to cap how much you can deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately and can only be lowered instantly; increasing a limit requires a mandatory cooling-off period of at least 24 hours before the higher limit applies. These controls are designed to keep your play within a budget you are comfortable with.

1xbwt's full responsible gaming guidance — including self-exclusion, deposit limits, time-out features, and links to independent support organisations — is available on our dedicated Responsible Gaming page. International support services such as GamCare and BeGambleAware also provide free, confidential help in English and are accessible to players in Bangladesh.